{"id":649,"date":"2013-04-24T17:22:58","date_gmt":"2013-04-24T17:22:58","guid":{"rendered":"http:\/\/3clicks.bringthepixel.com\/?page_id=649"},"modified":"2019-05-21T10:27:39","modified_gmt":"2019-05-21T13:27:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.sstl.com\/newfoundland\/contact-us\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<ul class=\"g1-grid\"><li class=\"g1-column g1-two-third g1-valign-top\">\n<h3>To view our most asked questions please click on the questions below to view the answers.<\/h3>\n<div id=\"g1-divider-1\" class=\"g1-divider g1-divider--simple g1-divider--noicon \"><\/div>\n<div id=\"g1-toggle-counter-1\" class=\"g1-toggle g1-toggle--on g1-toggle--simple g1-toggle--noicon \" ><div class=\"g1-toggle__title\">What Identification is required to be submitted prior to start of course?<\/div><div class=\"g1-toggle__content\"><div class=\"g1-block\">\n<p>A valid Government Identification is required and must be presented for registration and to the instructor on the first day of course commencement. (Driver\u2019s License, Passport, Vantage card). Trainees are expected to be in a good state of health and physically capable of fully taking part in all program activities. Trainees are expected to participate in all physical training requirements. A valid Medical Certificate is required to be submitted prior to the start of course.<\/p>\n<p>For more information on Medical Fitness\u00a0\u00a0&#8211; Click here <a id=\"g1-button-1\" class=\"g1-button g1-button--small g1-button--solid g1-button--standard \" href=\"https:\/\/www.sstl.com\/newfoundland\/medical-requirements\/\" ><i class=\"fa fa-adjust\"><\/i>Medical Requirements<\/a><\/p>\n<\/div><\/div><\/div>\n<div id=\"g1-toggle-counter-2\" class=\"g1-toggle g1-toggle--off g1-toggle--simple g1-toggle--noicon \" ><div class=\"g1-toggle__title\">Where are you located?<\/div><div class=\"g1-toggle__content\"><div class=\"g1-block\">\n<p>We are located at 20 Hallett Crescent, Suite 100, St. John\u2019s, NL, Canada. To view map and close-by amenities, click on the following link: <strong><a href=\"https:\/\/binged.it\/2W8HJCC\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/binged.it\/2W8HJCC<\/a><\/strong><\/p>\n<div class=\"g1-shortcode\" data-g1-name=\"g1_gmap\" data-g1-map_id=\"6\" data-g1-attrs-list=\"map_id\"><\/div>\n<\/div><\/div><\/div>\n<div id=\"g1-toggle-counter-3\" class=\"g1-toggle g1-toggle--off g1-toggle--simple g1-toggle--noicon \" ><div class=\"g1-toggle__title\">How do I register for a program?<\/div><div class=\"g1-toggle__content\"><div class=\"g1-block\">\n<p>To register for courses, please contact our Registrar:<\/p>\n<p><strong>Registrar<\/strong><br \/>\nToll Free: 1.800.788.3888<br \/>\nTel.: 1.902.465.3888 x 103<br \/>\nDirect: 1.902.405.8341<br \/>\nFax: 1.902.466.2929<br \/>\nEmail: <a href=\"mailto:registrar@sstl.com\" target=\"_blank\" rel=\"noopener noreferrer\">registrar@sstl.com<\/a><\/p>\n<\/div><\/div><\/div>\n<div id=\"g1-toggle-counter-4\" class=\"g1-toggle g1-toggle--off g1-toggle--simple g1-toggle--noicon \" ><div class=\"g1-toggle__title\">What is your cancellation policy?<\/div><div class=\"g1-toggle__content\"><div class=\"g1-block\">\n<p>Survival Systems Training requires three<strong> (3) WORKING days notice<\/strong> for any cancellation. SSTL\u2019s cancellation policy will apply to any trainee or company representative who fails to provide <strong>3 business days notice.<\/strong> For further information, please contact reception:<\/p>\n<p><strong>Reception : <\/strong><br \/>\n<strong>Toll-Free<\/strong>: 1.800.788.3888<br \/>\n<strong> Tel.<\/strong>: 1.902.465.3888 x 100<br \/>\n<strong>Fax:<\/strong> 1.902.466.2929<br \/>\n<strong>Email:<\/strong> <a href=\"mailto:reception@sstl.com\" target=\"_blank\" rel=\"noopener noreferrer\">reception@sstl.com<\/a><\/p>\n<\/div><\/div><\/div>\n<div id=\"g1-toggle-counter-5\" class=\"g1-toggle g1-toggle--off g1-toggle--simple g1-toggle--icon \" ><div class=\"g1-toggle__title\"><i class=\"fa fa-question-circle\"><\/i>What is the policy on drugs &amp; alcohol?<\/div><div class=\"g1-toggle__content\"><div class=\"g1-block\">\n<p><strong>NO ALCOHOL OR DRUGS<\/strong> may be consumed during scheduled course time (including lunch breaks). Trainees abusing this policy will be removed from their program and charged the full course fee.<\/p>\n<\/div><\/div><\/div>\n<div id=\"g1-toggle-counter-6\" class=\"g1-toggle g1-toggle--off g1-toggle--simple g1-toggle--noicon \" ><div class=\"g1-toggle__title\">Is parking available on site?<\/div><div class=\"g1-toggle__content\"><div class=\"g1-block\">\n<p>Free parking is available for our trainees; however, it is limited.<\/p>\n<\/div><\/div><\/div>\n<div id=\"g1-toggle-counter-7\" class=\"g1-toggle g1-toggle--off g1-toggle--simple g1-toggle--noicon \" ><div class=\"g1-toggle__title\">Is food service available on site?<\/div><div class=\"g1-toggle__content\"><div class=\"g1-block\">\n<p>Trainees are responsible for obtaining their own lunch between the hours of 01200 and 01300.<\/p>\n<\/div><\/div><\/div>\n<div id=\"g1-toggle-counter-8\" class=\"g1-toggle g1-toggle--off g1-toggle--simple g1-toggle--noicon \" ><div class=\"g1-toggle__title\">What time are the classes conducted?<\/div><div class=\"g1-toggle__content\"><div class=\"g1-block\">\n<p>Classes are <u>generally<\/u> conducted from 0830 to 1730. \u00a0Trainees who are absent for any duration of a course must complete all sections before they can receive certification.<\/p>\n<\/div><\/div><\/div>\n<div id=\"g1-toggle-counter-9\" class=\"g1-toggle g1-toggle--off g1-toggle--simple g1-toggle--noicon \" ><div class=\"g1-toggle__title\">What nearby accommodations are available?<\/div><div class=\"g1-toggle__content\"><div class=\"g1-block\">\n<p><strong>The following accommodations are within walking distance to the training location:<\/strong><br \/>\n\n<ul id=\"g1-list-1\" class=\"g1-list--icon g1-list--simple \">\n<li><i class=\"fa fa-adjust g1-list__icon\"><\/i>Fairfield Inn &amp; Suites <em>by Marriott<\/em>, 199 Kenmount Road, St. John\u2019s, NL (709-722-5540)<\/li>\n<li><i class=\"fa fa-adjust g1-list__icon\"><\/i>Capital Hotel, 208 Kenmount Road, St. John\u2019s, NL (709-738-4480)<\/li>\n<li><i class=\"fa fa-adjust g1-list__icon\"><\/i>Ramada St. John\u2019s, 102 Kenmount Road, St. John\u2019s, NL (709-722-9231)<\/li>\n<li><i class=\"fa fa-adjust g1-list__icon\"><\/i>Sandman Signature St. John\u2019s Hotel, 227 Kenmount Road, St. John\u2019s, NL (709-701-0048)<\/li>\n<\/ul>\n<\/p>\n<\/div><\/div><\/div>\n<div id=\"g1-toggle-counter-10\" class=\"g1-toggle g1-toggle--off g1-toggle--simple g1-toggle--noicon \" ><div class=\"g1-toggle__title\">How do I get a new certificate or ID card if I have lost or misplaced mine?<\/div><div class=\"g1-toggle__content\"><div class=\"g1-block\">\n<p>New or faxed copies of certificates and ID cards can be issued at a cost of $20.00 per item. For further information, please contact reception:<\/p>\n<p><strong>Reception<\/strong><br \/>\nToll Free: 1.800.788.3888<br \/>\nTel.: 1.902.465.3888 x 100<br \/>\nFax: 1.902.466.2929<br \/>\nEmail: <a href=\"mailto:reception@sstl.com\" target=\"_blank\" rel=\"noopener noreferrer\">reception@sstl.com<\/a><\/p>\n<\/div><\/div><\/div>\n<div id=\"g1-toggle-counter-11\" class=\"g1-toggle g1-toggle--off g1-toggle--simple g1-toggle--noicon \" ><div class=\"g1-toggle__title\">How long do I have in which to renew my certification?<\/div><div class=\"g1-toggle__content\"><div class=\"g1-block\">\n<p><strong>Certain certifications at SSTL can be renewed by taking a refresher course.<\/strong><\/p>\n<p>Certifications MUST be renewed BEFORE the expiry date.<\/p>\n<p>Individuals who fail to renew their certification by this time must submit\u00a0a letter of acceptance to Survival Systems Training outlining:<\/p>\n\n<ul id=\"g1-list-2\" class=\"g1-list--icon g1-list--simple \">\n<li><i class=\"fa fa-adjust g1-list__icon\"><\/i>the date of expiry<\/li>\n<li><i class=\"fa fa-adjust g1-list__icon\"><\/i>why you were unable to complete the refresher in the required timeframe (valid reason)<\/li>\n<li><i class=\"fa fa-adjust g1-list__icon\"><\/i>state the next scheduled refresher course date you can attend (should be the next available course scheduled)<\/li>\n<\/ul>\n\n<p>Please note this letter must be approved by SSTL before you can be registered for a refresher course. If the letter is approved, you have to attend the dates requested in the letter for the refresher and if for any reason you cannot attend, the initial full course would have to be retaken.<\/p>\n<p><strong>Letters of acceptance can be forwarded to our Registrar:<\/strong><\/p>\n<p><strong>Registrar<\/strong><br \/>\nToll Free: 1.800.788.3888<br \/>\nTel.: 1.902.465.3888 x 103<br \/>\nDirect: 1.902.405.8341<br \/>\nFax: 1.902.466.2929<br \/>\nEmail: <a href=\"mailto:registrar@sstl.com\" target=\"_blank\" rel=\"noopener noreferrer\">registrar@sstl.com<\/a><\/p>\n<\/div><\/div><\/div>\n<div id=\"g1-toggle-counter-12\" class=\"g1-toggle g1-toggle--off g1-toggle--simple g1-toggle--noicon \" ><div class=\"g1-toggle__title\">What are the terms of payment?<\/div><div class=\"g1-toggle__content\"><div class=\"g1-block\">\n<p><strong>Survival Systems Training Ltd. accepts the following methods of payment :<\/strong><br \/>\n\n<ul id=\"g1-list-3\" class=\"g1-list--icon g1-list--simple \">\n<li><i class=\"fa fa-adjust g1-list__icon\"><\/i>Credit card<\/li>\n<li><i class=\"fa fa-adjust g1-list__icon\"><\/i>Money order<\/li>\n<li><i class=\"fa fa-adjust g1-list__icon\"><\/i>Certified cheque (personal cheques are not accepted)<\/li>\n<li><i class=\"fa fa-adjust g1-list__icon\"><\/i>Bank draft<\/li>\n<li><i class=\"fa fa-adjust g1-list__icon\"><\/i>Debit<\/li>\n<\/ul>\n<br \/>\nCompanies with an established credit history with Survival Systems may arrange payment on approved credit. All payments are required in full on the first day of training.<\/p>\n<\/div><\/div><\/div>\n<div id=\"g1-divider-2\" class=\"g1-divider g1-divider--none g1-divider--icon \"><span><i class=\"fa fa-adjust\"><\/i><\/span><\/div>\n<\/li><!-- -->\n<li class=\"g1-column g1-one-third g1-valign-top\">\n<h2>Still Need Help?<\/h2>\n<div id=\"g1-divider-3\" class=\"g1-divider g1-divider--simple g1-divider--noicon \"><\/div>\n<div id=\"g1-box-counter-1\" class=\"g1-box g1-box--solid  g1-box--icon\" ><i class=\"fa fa-medkit g1-box__icon\"><\/i><div class=\"g1-box__inner\">\n<h3>Registrar Contact<\/h3>\n<hr \/>\n<p><strong>Registrar<\/strong><br \/>\nToll Free: 1.800.788.3888<br \/>\nTel.: 1.902.465.3888 x 103Direct: 1.902.405.8341<\/p>\n<p>Fax: 1.902.466.2929<br \/>\nEmail: <a href=\"mailto:registrar@sstl.com\" target=\"_blank\" rel=\"noopener noreferrer\">registrar@sstl.com<\/a><\/p>\n<\/div><\/div>\n<div id=\"g1-box-counter-2\" class=\"g1-box g1-box--solid  g1-box--icon\" ><i class=\"fa fa-users g1-box__icon\"><\/i><div class=\"g1-box__inner\">\n<h3>Contact our Reception :<\/h3>\n<hr \/>\n<p><strong>Reception : <\/strong><br \/>\n<strong>Toll Free<\/strong>: 1.800.788.3888<br \/>\n<strong> Tel.<\/strong>: 1.902.465.3888 x 100<br \/>\n<strong>Fax:<\/strong> 1.902.466.2929<br \/>\n<strong>Email:<\/strong> <a href=\"mailto:reception@sstl.com\" target=\"_blank\" rel=\"noopener noreferrer\">reception@sstl.com<\/a><\/p>\n<\/div><\/div>\n<\/li><!-- --><\/ul>\n<span id=\"g1-space-1\" class=\"g1-space \" style=\"height:1.5em;\"><\/span>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":631,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.3 - 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